We want you to be happy with MiVault. We offer a 14-day refund window. If you are not satisfied with your purchase, you can request a refund within 14 days of your order date, provided the platform has not been substantially used to manage residents or store significant operational data.
How to request a refund
Refunds are processed by our payments provider, Paddle, who is the Merchant of Record for all MiVault orders. To request a refund:
- Visit paddle.net and look up your order, or
- Email support@mivault.app and we will help you.
What's covered
The 14-day window applies to your initial subscription purchase. After this period, your subscription continues to renew automatically at the end of each billing cycle. You can cancel anytime — cancelling stops future renewals and keeps access through the end of the current period. Partial-month refunds for cancellations after the 14-day window are at our discretion.
Good-faith use
Refunds are intended for customers who try MiVault and find it isn't the right fit. Accounts that have substantially used the platform — for example, by onboarding multiple residents, uploading documents, or generating completed forms — may not be eligible for a full refund. We reserve the right to decline refund requests that appear to be made in bad faith.
Free trial
If you cancel during your 14-day free trial, you will not be charged.
Contact
Questions? Email support@mivault.app.
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